Privacy Policy

At Pathforge, we take your privacy seriously. When you purchase our goods, use our services or interact with us, you may share some personal and business data with us. The purpose of this privacy statement is to be upfront about the information we collect, how we use it, who we share it with and how you can exercise your privacy rights and all other privacy-related details that may be relevant to you.

About Pathforge

Pathforge (referred to as ‘Pathforge’, ‘we’ or ‘us’) includes ABN 79 200 389 265.

There may be times when we need to update or revise this privacy statement at any time. Any changes to this statement will always be reflected here. The continued use of our digital channels or continuing to engage with us after such changes are published indicates that you agree to be bound by this privacy statement. This statement applies from 1 January 2024 and was last updated on 21 February 2024.

1. What is covered by this Privacy Policy?

This Privacy Policy outlines our personal information management practices. By “personal” information, we mean your personal and business information shared with us.

This privacy policy includes how we collect, hold, secure, use and share your personal information. Specifically:

• the kinds of personal information we collect and hold
• how we collect and hold it
• the purposes for which we collect, hold and use it
• how we secure it
• how and with whom we share your personal information, and why
• your right to access and correct it
• how you may contact us if you wish to make a complaint or enquire about privacy matters.

2. When does this privacy statement apply?

The commitments in this privacy statement apply to the data and information we process of our customers, suppliers and other business partners. Interactions may be with us in person, via our digital channels (such as websites and email), by phone or otherwise.

This privacy statement does not address the processing of personal data of applicants or employees in the context of their employment relationship with Pathforge

3. What kinds of information does Pathforge collect, and how do we collect it?

We always want to provide you with the highest level of service, so we collect and hold personal information that helps us to provide the information, goods or services you might be looking for. If we do not collect the information, we may be unable to provide these things.

We collect your personal information directly from you when you activate or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails or SMS) or as otherwise permitted by law. We may also collect your personal information from third parties, as described in the ‘Other sources’ section below. Below are some examples of personal information we may collect from you and how we collect that information:

Buying from us: When you buy from us online, or browse our site:

• your contact details, delivery address, account information such as orders and purchases, and what, how, and when you buy from us.
• payment history, account numbers, login data, correspondence with us, account management information or other information that you have added to your account.
• we may ask for further business or personal verification, such as business invoices or other forms of identification, so that you can use certain services we provide
• data generated during the performance of the agreement(s) between you and Pathforge, and other data stored in our customer, supplier and business partner databases.
• we process the personal data you have entered into our website and the technical data from your device such as its IP address, the internet browser you use, your location, the pages you have visited on our website, the length of your session, and items you have added to your carts
• information collected and held via our secure financial systems about the payment method you use for your purchases from us
• information we obtain from other third-party sources, such as credit agencies, fraud-prevention agencies, debt collection agencies and from other data providers that may relate to your interactions with us.
• like many websites, tracking technologies, such as “cookies”, are used to obtain certain types of information, such as application activities, the current location of your device, the type and version of your browser, your device ID and other device metrics when you visit our website or certain third parties websites or apps

General communication: When you contact us, or we contact you to provide customer service, take part in competitions, promotions, testimonials, reviews, surveys, focus groups or make other enquiries:

• your personal and business contact details
• the content of online communications with you, including customer service, competitions, promotions, feedback, reviews, ratings, comments and images included on any of our website, email, or any of our other digital services
• an electronic copy of the written communication or voice recording of the conversation.

When you visit us in person, we may also collect the following information:

• cameras (including security and team safety cameras) or similar technology may record footage and other data which may identify you
• any other information you provide to us (for example, if you leave your details with us for employment or other purposes).
• Where applicable, your visiting history to our premises, and to provide facilities such as wifi.

Other sources: We may collect personal information about you from other sources to help us supplement our records, improve the personalisation of our service to you, and detect fraud. For example, we may collect personal information from:

• information service providers to improve data quality
• financial services organisations for fraud prevention.

4. How does Pathforge secure and store my information?

We make all reasonable efforts to secure our systems to ensure the confidentiality and security of your customer data. We have implemented appropriate technical, physical and organisational measures to protect customer data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing. Our customer information is generally stored electronically in computers or cloud systems operated by us or our service providers.

We may collect information from your current device using cookies or other technologies, including your online browsers or apps to protect your account security.

We protect your payment card details with encryption methods. We ask that you not include your full card details when communicating with us via email, SMS or chat. If we have to refer to your payment card number, we will only refer to the last four digits in written communications.

We primarily collect, hold and use your customer information to provide services or promote and sell goods and services that you have requested, or which we think may interest you. This may also include products and services provided by third parties.

5. What purposes do we collect and use your personal data for?

We collect and use your personal data in a number of situations, for example:

1. For the assessment and acceptance of a customer, supplier or business partner

   When you contact us via our website, telephone, email or otherwise, we may process your personal data for assessment and acceptance purposes, for example, to confirm and verify your identity. In addition, we may collect personal data about your credit arrangements, and this may include collecting your personal data from credit reporting agencies or other third parties for credit assessment and debt collection purposes.

2. For the conclusion, execution and performance of agreements with us

   When you have purchased or ordered a product or service from us as a customer, either online through an online shop, via telephone or offline, or when you work together with us as a vendor, supplier or business partner, we may process your data for administrative and customer service purposes, including sending invoices, processing payments, providing you with order status, dealing with your enquiries and requests, assessing and handling complaints, and otherwise communicating with you regarding an order that you have placed with us, or a product/service you are using (including critical updates and announcements)

    

3. For customer service, supply of digital services and marketing

   If you get in touch with us via our customer services, Pathforge email addresses, phone numbers, physical address or via a contact form on the Pathforge website, we will use your personal data as set out in this privacy statement, including to reply to and answer your question or to provide other customer services or commercial support. Accordingly, we process your name, contact details, correspondence with us, your question and all other personal data which is necessary to respond to your communication. We will also use it to perform account management.

   If you use our digital communication channels, such as our website, we process technical data to offer you our digital media functionalities and to allow our administrators to manage and improve the performance of these services. Pathforge also uses cookies to ensure you can retrieve information from our digital channels quickly and easily. 

   We may also use your personal data for the analysis, usage, trends and statistics of our digital channels and development, execution and analysis of market surveys and marketing strategies. We use aggregated personal data to analyse customer behaviour and to adjust our products and services accordingly. We may use the information stored in our customer database for marketing purposes, including sending you suitable offers and newsletters and supplying you with further information concerning products or services that may interest you. 

4. For internal management

   We process your personal data in the performance and organisation of our business. This includes general management, order management and management of our assets, and improving our products and services. Also, we process your personal data for finance, accounting, archiving and insurance purposes, the preparation and performance of management reporting and analysis, and to maintain the security of our data and systems. 

5. To comply with mandatory legal and regulatory obligations

   In some cases, we process your personal data to comply with laws and regulations (including tax and accounting requirements). We also monitor our IT systems to check for compliance with regulations, laws, security and fraud detection. We may conduct auditing and monitoring of transactions and financial engagement.

6. Any other purposes authorised by you or that are notified to you at the time of collection.

6. How can I access and correct my personal information?

You have a right to request access to the personal information we hold about you. However, before we provide you with access to your personal information, we may require proof of identity verification. Submitting a request to correct or access your personal information is free. If you would like a copy of the personal information we hold about you, please contact Pathforge using the details at the end of this policy document.

If you believe any of your personal information is inaccurate, outdated, incomplete, irrelevant or misleading, please get in touch with us. It is your right to have your personal information corrected.

If you would like to complain about a breach of the Australian Privacy Principles, contact us at the details provided below. We may ask you to write your complaint and provide relevant details. We may discuss your complaint internally, with service providers, and others as appropriate.

We will respond to your complaint in a reasonable time period (usually within 30 days).

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. How do I opt out of electronic messages?

You can opt out of advertising electronic messages (e.g.) emails and SMS), by using the unsubscribe facility in any electronic message; or on websites by adjusting your device setting or online privacy settings.

Please talk to us if you require changes to customer service communication. Regardless of whether you opt out of any or all electronic messages, you will still receive information we are required by law to provide you.

8. How does Pathforge handle my personal information if I apply for a role?

When you apply for an employee or contractor role with Pathforge, we collect the personal information you provide during that process, including in your application, such as your education and career history. Some roles may also require your health information or a criminal record check. We also collect demographic information if you choose to provide it. This information will be used in relation to your current or future employment with us or contractor engagement with us.

In some cases, we work with third parties to assist with certain aspects of the recruitment process, such as candidate assessments, recruitment services, and criminal history checks.

9. How do I contact Pathforge for privacy questions?

If you have any questions about our Privacy Policy or how we collect, hold, secure, use or share your personal information, please get in touch with us:

Email: privacy@pathforge.com.au

Post: 
Pathforge
127 Head Street
Brighton VIC 3186